(0411) 452901 baupk@umi.ac.id Senin–Jumat, 08.00–16.00 WITA

Service Standard

Service Charter, jenis service, processing time penyelesaian, and mechanism complaint BAUPK UMI.

Service Charter

With this kami menyatakan sanggup organises service sesuai service standard that has established, and if not menepati janji this, kami siap receives sanksi sesuai regulation that applies.

Prinsip Service

  • Kepastian time — every service memiliki processing time penyelesaian that diumumkan.
  • Free of charge — entire service internal Free of Charge.
  • Kemudahan akses — application can submitted secara luring maupun daring.
  • Akuntabilitas — every stage recorded and can ditelusuri.

Mechanism Complaint

Complaint over implementation service can disampaikan through form contact on situs this, surel official bureau, or langsung to service counter service BAUPK. Every complaint ditindaklanjuti no later than 3 Working Days sejak diterima.

General Administration Services

Correspondence, archiving, household affairs, security, and cleanliness environment campus.

Facilities & Asset Services

Procurement of goods and services, inventarisasi, distribusi, as well as write-off asset.

Campus Facility Services

Venue booking, official vehicles, utilitas, and Parking Management.